Refund and cancellation policy

You can cancel for a full refund at any time before printing starts. Once printing has started, material and machine time are already spent, so a cancellation is refunded minus the work already done, which we state in writing first. Design work already delivered is not refundable.

If a part arrives broken, is visibly defective, or differs from what the quote specified (material, colour, size or quantity), email photos within 48 hours of delivery. Once we have checked them, we either reprint the part at no cost or refund what you paid for it. You choose, where both are possible.

Normal FDM characteristics, such as fine layer lines and small support marks, are not defects. See the terms of service.

Parts printed to your file or design, personalised items (names, logos, photos) and design work cannot be returned for a change of mind, because they cannot be sold to anyone else.

Refunds go back by UPI or bank transfer to the account the payment came from, within 7 working days of approval, and we email the transaction reference. There are no deductions for an order we cancel or a defect we caused.

To report a problem, use the contact page, with your quote or order number and the photos. We reply within 1 working day.